I help people and businesses thrive by building high-performing, culturally engaged teams. With a balance of commercial focus and human connection, I create environments where purpose drives performance and where extraordinary outcomes are achieved together.

I believe leadership isn’t defined by a title, it’s defined by how you make people feel. That belief has shaped my entire career and fuels my commitment to helping others lead with authenticity, courage, and intent.

My work spans technology, automation, operations, and product strategy, delivering results that transform both businesses and the people in them. Along the way, I’ve had the privilege of coaching and mentoring leaders to grow in ways that last.

I bring together sharp commercial thinking and a deeply human approach because real impact happens when both are present. Whether guiding a team, shaping strategy, or developing leaders, my focus is always on the people behind the results.

When we connect with purpose, extraordinary things happen — at work, at home, and within. Let’s create that together.

About Me

About Me.

Originating from a small village in the south of Ireland, my life and career have taken me to London, spending 10 years before emigrating to Australia where I have lived in Melbourne and Brisbane for the past 15 years. I live with my wife and two amazing children.

At every stage, the constant threads have been my passion for people, technology, and the relentless pursuit of "better". Better ways of working, better outcomes for customers, and better leadership that puts people at the centre.

Professionally, I’ve spent the past two decades helping teams and businesses transform, driving strategy, building high-performance cultures, and delivering real results across Business Process Automation, IT services, Operations and Cyber Security. I’m a proud dad, a curious learner, and a believer that leadership starts at home.

This site is a space to share what I’ve learned, what I’m building, and what I care about. More than anything, I hope it sparks new connections with like-minded people and becomes a bridge between my personal values and professional journey.

Career Highlights

2022 - Current

Fujifilm Business Innovation Australia

Ken's time at FUJIFILM has been a transformational one to say the least. Reengineering an entire operation and putting the customer at the forefront of what we do. Driving strategic growth we have delivered a 59% uplift in profitability through structural optimisation, productisation, and a strong focus on process automation. All the while delivering a 94% customer satisfaction metric.

Ken led the establishment of a new Cyber Security practice, a Network Practice and a Cloud, Modern Work and AI function in a centre of excellence based methodology, improving cross-functional alignment, and strengthening commercial governance along the way through Product Portfolio Management Methodology. All while fostering a high-trust, high-performance culture.

His ability to balance strategic foresight with human-centered leadership has positioned him as a key driver in FUJIFILM’s evolution from traditional print into IT, cybersecurity, and business process automation.

2009 - 2022

Canon Business Services ANZ

During his tenure at Canon Business Services, Ken Hickey built a reputation as a trusted operational leader with a deep understanding of service delivery, client success, and continuous improvement.

He was instrumental in leading high-impact transformation initiatives across managed services, improving operational efficiency, client retention, and team performance.

Latterly, Ken pivoted by choice into the GM of Business Process Solutions leading Canon Oceania's Automation Strategy, delivering significant outcomes in for both enterprise clients and internal stakeholders enabling record growth and Gross Profit before moving onto Fujifilm

2004 - 2009

The Chartered Institution of Water and Environmental Managegement

At CIWEM in the UK, Ken Hickey played a pivotal role in modernising IT operations and digital member services. As the organisation's lead on technology and systems, he delivered key infrastructure upgrades and introduced new digital platforms that enhanced member engagement, streamlined back-office processes, and improved data governance.

He took this improved digital footing and grew membership across the Business Affiliate grade exponentially by presenting at industry events as a keynote speaker and becoming an invited member of the Science Council (UK) Chartered Scientist Governance Board.